Terms of order and Delivery


Flex Hoof Boots Europe
registration number: FI24691926
address: Puutarhantie 95, 12600 Läyliäinen;

sells products to individuals of legal age to countries of the European Union and outside EU. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as from 12.12.2018. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products include the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.

Delivery expenses

We offer deliveries free of charge in Finland and in EU area. The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order. 

Ordering and contract

You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.


For paying your order you can choose any payment method for your shopping basket set in our web store. 

Checkout is a secure payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (Business ID 2196606-6) and Checkout Finland Oy is part of OP Group.

The Checkout payment service delivers your payment to the merchant. If you have Checkout Finland Oy on your bank statement or credit card bill, we have forwarded your payment.

The online shop acts as a marketer for products and services and as a supplier of products to the customer. The e-commerce takes care of the trade-related statutory and other self-defined obligations. If you want to advertise or return a product, you should contact the online store where the product was ordered.


Bank Payments
You have access to payment buttons from all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Savings Bank, Cooperative Bank, POP Bank, Savings Bank, S Bank and Ålandsbanken. As your payee, Checkout Finland Oy will appear as your payee, we will pass your payment on to the online merchant. From the online store, you are directed directly to your bank to make a secure payment.


Credit card payments
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.

Checkout is shown as a payee on a card invoice and passes the payment card payment made by the customer directly to the merchant. Card payment is done securely on a secure payment form and the payment card information is not stored in e-commerce systems.


Mobile Payment
Mobile Payment Pivo, MobilePay, Masterpass, and Transfer are application-based services that allow you to pay for online purchases from your account or card by accepting a payment in that application. In addition, Pivo is successful in transfer payments, so you can accept a payment in any application that supports Transfer.

The terms of use are available on Pivo's website: pivo.fi/company/privacy/conditions

Payment terms are available on MobilePay's website: mobilepay.fi/asiakastuki/ conditions

Master Pass
Payment terms are available on Masterpass: masterpass.com/assets/pdf/masterpassoperatingrules.pdf


The service is based on the use of 060605 payment service numbers. Payment is made by calling the payment service number and following the voice announcements.

The price of the service is specific to the service number and includes the price of the product and the invoicing fee related to the service. In addition to the price of the service, the customer pays the normal mobile charge according to the pricing of its own mobile operator. GSM payment purchases are charged to the user's telephone bill.

Restrictions on the use of the service / mobile subscription:

Single purchase up to € 52.32 (incl. VAT)
Monthly shopping up to € 100 (incl. VAT)
Up to two purchases per day
Not working with prepaid subscriptions
More information: aina.fi


Invoice and installment services
Invoice and installment services through Checkout are provided by OP, Collector, Jousto, Mash (formerly Euroloan) and Svea. Collector and Svea also offer invoice and installment options for corporate customers.

Please read the more detailed terms of the finance company that you see when you accept the payment. By accepting the payment, you agree to the terms of the financial company.

Collector's terms and conditions are also available on their website: collector.se/upload/Partners/Agreements/CHECK/Credit_terms_All_comp_EN.pdf

Here are the terms and conditions of the OP invoice and installment payment method.

Learn more about invoicing and payment methods:


Confirmation of order and payment

After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.  


We will deliver your order via the delivery method set in our web store chosen by you when ordering. 

Delivery time

Our typical delivery times to European Union countries are, depending on the order and the method of delivery,  1-14 days. 

Right to cancel and return of the delivery 

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to full-price goods, and the goods returned shall respectively be set in their original package, be unused, be clean and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt).
You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

Our return address:
Flex Hoof Boots Europe
Satu Vainikka

Puutarhantie 95
12600 Läyliäinen

Inspection of the delivery, errors and problems 

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation. 


Customer service

Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

+358 504099919


We offer a 90-day replacement warranty for our products from the date of purchase caused by a material failure. The warranty does not cover any product that has been broken as a result of abuse or misuse, for example, when a horse is stepping on a product (especially with sharp ice studs), chewing the straps or otherwise damaging the product. The quarantee does not include the damage caused by the lack of proper trim. The TPU can withstand the stress of normal use of the product. If you keep the boots on a horse in a pasture, always make sure that the horse does not damage the boots, for example, by breaking the straps. This is not covered by the warranty. You can and you should protect the boots with bellboots in pasture to avoid problems.

Limitation of liability

Flex Hoof Boots Europe shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.  

Use of material

Flex Hoof Boots Europe will have the right to use the pictures send by the customer for education purposes.


In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.